REFUND AND COMPLAINT POLICY

Thank you for choosing PRASENI.COM. We strive to ensure your satisfaction with our services. Below you will find our rules regarding complaints and refunds.

Digital Content

Due to the nature of our services (digital content with immediate access), we generally do not provide refunds for already purchased subscriptions or credits, provided the services were properly made available to you.

When are you eligible for a refund?

Refund requests are assessed individually and may be approved in the following cases:

Technical Error: A duplicate payment occurred, or you were charged but the service/content was not activated due to a system fault.
Service Unavailability: If the website was unavailable for an extended period (more than 24 consecutive hours) during your active subscription.
Fraud: If you can prove that your card was used fraudulently by a third party (card theft).

How to request a refund

Please do not contact your bank for a chargeback immediately. Contacting us first is usually the fastest way to resolve the issue. Please email us at admin@praseni.com and include:

Transaction ID or the user's email address.
Date and amount of the payment.
Reason for the request.

We aim to process all requests within 48 hours.

Chargeback Policy

Unauthorized chargeback requests (disputing a payment through your bank) are considered a violation of our Terms of Use.

In the event of an unauthorized chargeback:

Your account will be permanently banned.
Your data may be shared with fraud prevention databases and shared among payment providers, which may prevent you from making future online purchases on other platforms.